Fenix Parts Terms and Conditions

Fenix Warranty Check List – FOR ENGINES AND TRANMISSIONS

We want you to have excellent results with your engine or transmission so it is vital that the below items are completed; without them the warranty is void.

In the unlikely event that you have a problem with your engine, transmission, etc. you must provide dated paperwork proving ALL the below items were completed so save all your documentation, invoices, and receipts.  No paper work, no warranty, no exceptions.

Engine Checklist:

• Turn over engine crankshaft at least 2 full 360° degree turns BEFORE installation (720°).  If this is not done, warranty is automatically voided.
• Inspect all gaskets and seals.  Replace if necessary.  
• If purchasing a 3.1 or 3.4 Chevrolet engine buyer MUST install new intake gaskets or warranty is VOID.
• If you have a timing BELT engine with more than 30,000 miles, you MUST replace the timing belts, tensioners, and components (Complete Timing Belt Kit). We do not warranty timing belts or their components.  Timing chains need not be replaced. 
• If purchasing a Kia or Ford Focus(SOHC) you MUST install a new complete timing belt kit and water pump or the warranty is VOID
• Install the following:  new water pump, new thermostat, new rear main seal, install all new belts and hoses (power steering, alternator, fan, radiator hoses, etc.), new air filter, new fuel filter, and install and gap new spark plugs.  
• Change engine oil and replace oil filter. Change oil and filter again after 500 miles of driving. 
• Add new anti-freeze/coolant. (We don’t require, but highly recommend that you buy a new radiator, or take your old one to a professional radiator shop and have it back flushed, flow tested, leak tested, and “rodded-out” if needed.)
• Engine MUST be installed within 30 days from date of delivery or Warranty is VOID.
• After install, change oil at proper intervals in accordance with vehicle manufacturer’s guidelines or no more than every 3,500 miles

 

Transmission Checklist:

• Automatic Transmission - Replace the following with NEW PARTS:  front pump seal, output shaft seal(s), pan gasket, and filter (where applicable, if no filter exists, screen must be cleaned thoroughly).
• Manual Transmission – Replace the following with NEW PARTS:  external seals, clutch, pressure plate, release bearing.
• Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.
• Fill transmission/transaxle to proper level using correct fluids in accordance with the vehicle manufacturer’s guidelines.
• Honda vehicles require Honda fluid, Toyota vehicules requiere Toyota fluid, etc.
• Reset computer codes
• Adjust shifter mechanisms
• After install, change transmission fluid at proper intervals in accordance with vehicle manufacturer’s guidelines. (save receipts/invoices)

Standard Trade Practices of the Auto Recycling Industry and Fenix Parts (“Seller”)  - On our website

 

1. All warranties are limited to the value of the part itself (see limited liability section) and good for only A ONE TIME REPLACEMENT ON THE PART PURCHASED. 

2. Deposits – A non refundable cash deposit is required for orders where parts must be removed or ordered from other sources. NO REFUNDS ON DEPOSITS. If the parts are not picked up within two (2) weeks of the date of deposit, the deposit will be forfeited. 

3. Core Charge – Exchange Parts must be turned in at the time of purchase, or a core charge will be created. The core charge will be refunded if the exchange parts are brought back or are available to be picked up within 10 days of the invoice date. 

4. Void – All warranties are null and void if: The vehicle is converted from private passenger use to commercial or fleet use, or is used for racing, other competition, or off road recreational purposes. Failure is caused by abuse, misuse, or modifications. Failure is caused by use of a part for any means other than what was intended or recommended by the manufacturer. The part fails or becomes defective as a result of the vehicle’s involvement in a collision. The part is installed or operated outside the United States. The installed heat tab center is melted or removed. The parts is sold “AS IS” as indicated on the front of the invoice or in web site terms. 

5. Approval of Repairs and Warranty – All replacements, parts and repairs, must be approved by Seller before any work is performed; failure to do so will void the warranty. It is the Seller’s option to provide the necessary labor to replace or reinstall defective parts. All such warranty work must be performed by the Seller or by an Authorized Agent of the Seller. 

6. Engines – Seller warranties the long block and its internal lubricated parts ONLY. Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. Bolt on accessories including but not limited to belts, hoses, water pumps, manifolds, switches, wiring, and sensors are NOT guaranteed. If an engine sold by Seller under warranty fails to operate, liability shall be limited to the replacement of the part or a remedy not to exceed the price paid for the part, at the Seller’s option. The buyer hereby acknowledges that due to the nature of used auto parts, any liability of the Seller from ALL causes shall be limited to the price paid for the goods sold or provided. 

7. We want you to have excellent results with your engine so it is vital that the following items are completed; without them NO LIMITED WARRANTY! 
   

   a. Inspect all gaskets and seals. Replace if necessary. If purchasing a 3.1 or 3.4 Chevrolet engine buyer MUST install new intake gaskets or Warranty is VOID.

   b. Turn over engine crankshaft at least 2 full 360° degree turns BEFORE installation (720°). If this is not done, warranty is automatically voided.

   c. If you have a timing BELT engine with more than 30,000 miles, you MUST replace the timing belts, tensioners, and components (Complete Timing Belt Kit). We do not warranty timing belts or their components. Timing chains need not be replaced. If purchasing a Kia or Ford Focus (SOHC) you MUST install a complete timing belt kit or warranty is VOID.

   d. Install new water pump, new thermostat, new rear main seal, install all new belts and hoses (power steering, alternator, fan, radiator hoses, etc.), new air filter, new fuel filter, and install and gap new spark plugs.

   e. Change engine oil and replace oil filter. Change oil and filter again after 500 miles of driving.

   f. Add new anti-freeze/coolant. (We don’t require, but highly recommend that you buy a new radiator, or take your old one to a professional radiator shop and have it back flushed, flow tested, leak tested, and “rodded-out” if needed.)

   g. Engine MUST be installed within 30 days from date of delivery or Warranty is VOID.

   h. After install, change oil at proper intervals in accordance with vehicle manufacturer’s guidelines or no more than every 3,500 miles.

 

8. Transmissions – Guaranteed to work properly at the time of purchase. Gears are guaranteed to be in good condition at time of purchase. Seller will warranty only if the following installation procedures were completed:

a. Automatic - Replace the following with NEW PARTS: front pump seal, output shaft seal(s), pan gasket, and filter (where applicable, if no filter exists, screen must be cleaned thoroughly).

b. Manual – Replace the following with NEW PARTS: external seals, clutch, pressure plate, release bearing.

c. Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.

d. Fill transmission/transaxle to proper level using correct fluids in accordance with the vehicle manufacturer’s guidelines.

e. Reset computer codes

f. Adjust shifter mechanisms

g. After install, change transmission fluid at proper intervals in accordance with vehicle manufacturer’s guidelines.(save receipts/invoices)

 

****IMPORTANT ON ALL ENGINES AND TRANSMISSIONS: All above mentioned items MUST BE DONE to qualify for our Limited Warranty! Customer must keep all paperwork and receipts for parts and labor detailing that the above steps were performed upon installation. Customer MUST provide dated paperwork proving these items were completed should there be a warranty claim. NO PAPER WORK, NO WARRANTY, NO EXCEPTIONS**** 

 

9. Transfer Cases – Guaranteed to work properly at the time of purchase. Buyer must replace the following with NEW PARTS: seals and cover gasket, where applicable. 

10. Radiators and condensers are guaranteed to not to leak at the time of purchase. 

11. Rear Axle Assemblies – are guaranteed to work properly at the time of purchase, gears are guaranteed to be in good condition at time of purchase, and bearings are guaranteed to be without noise at the time of purchase. 

12. Starters/Alternators – are guaranteed to work at time of purchase. Buyer’s battery needs to be fully charged and Seller has no responsibility for improper installation, faulty voltage regulator, or poor electrical connections by customer. 

13. A/C Compressors – Seller requires buyer to install a new receiver dryer, orifice tube, and manufacturer recommended amount of oil. Invoice(s) and related paper work of aforementioned items will need to be provided to cover part if a warranty claim arises. 

14. Labor Protection – Seller will provide a limited labor warranty (as dictated by the terms of the invoice) from the date of original purchase. Labor reimbursement will be in accordance with the original installation hourly rate and labor hours incurred, not to exceed the rate of $75 per hour (or $1,000 total) and not to exceed the applicable hours scheduled for the work performed as published in the Mitchell Repair Manual or All Data labor specifications. 

15. Refund or Exchange Policy- You may return a part for a refund or exchange within thirty (30) days from delivery date, provided that the part has not been installed and is returned in the same condition as provided to you. Seller DOES NOT refund freight. 

16. Restocking Charge – every returned part is subject to 25% restocking/handling fee, not to exceed $300 

17. Limited Liability – Seller has no responsibility for improper installation or usage after time of purchase. Seller is not liable for and purchaser waives all claims for consequential damages which result from the sale of above parts including, but not limited to, labor charges to install or remove the parts, loss of income, wages, salary, or car rental charges. Buyer’s sole remedy against seller shall be a return of the price on the front side of this invoice or an exchange of a replacement part. There are no warranties which extend beyond the description on the face hereof. 

18. All ECM’s, BCM’s, and similar computer brain box units are sold as is, with NO Warranty available and NO Returns. They have performed in the vehicle of original installation, but have no express or implied guarantee once they leave our facility.