Privacy Policy

1. Introduction

Fenix Parts LLC (“Fenix Parts,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites (including fenixparts.com, fenixupull.com, and mazdanissanheaven.com), interact with our services, or engage with our locations, including Fenix Parts, Fenix U-Pull, and Fenix EV (collectively, the “Services”).

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By using our Services, you agree to the practices described in this Privacy Policy.

This policy may change from time to time (see Changes to This Privacy Policy, below). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Information We Collect

We collect information in several ways:

A. Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, billing/shipping address, and other contact information you provide us
• Customer & Transaction Data: Purchase history, part inquiries, invoices, payment details, and information about the payment methods and services you use in connection with the Services
• Account Information: Login credentials, account preferences, shop account details, other information you provide as part of your profile
• Communications: Emails, phone calls, chat logs, customer service interactions, reviews
• Marketing Preferences: Newsletter subscriptions, promotions, and campaign engagement

B. Information Collected Automatically and by Third Parties

• Device & Usage Data: IP address, browser type, operating system or version, device identifiers, pages visited, time spent on site
• Cookies, Web Beacons & Tracking Technologies: Used to personalize your experience, improve performance, and support marketing efforts
• Analytics Data: We may use tools (e.g., Google Analytics) to understand traffic patterns and customer behavior

C. Information from Third Parties

• Business partners, marketplaces, or integrations (e.g., parts platforms, CRM systems, payment processors)
• Public databases or marketing data providers

We may also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Services feature.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal information so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

3. How We Use Your Information

We use your information to:

• Process orders, payments, and deliveries
• Provide customer support and respond to inquiries
• Manage business relationships with repair shops, dealerships, and retail customers
• Improve our inventory, logistics, and service offerings
• Personalize our services, marketing, promotions, and communications
• Speed up searches
• Estimate audience sizes and usage patterns
• Recognize you when you return to our Services
• Operate and improve our website, CRM, and digital platforms
• Comply with legal obligations and enforce our policies
• Notify you when Services updates are available and about changes to any products or services we offer or provide through them
• Fulfill any other purpose for which you provided the personal information
• In any other way we may describe when you provide the information
• For any other purpose with your consent

4. How We Share Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may also share your information with:

• Service Providers: Payment processors, logistics partners, IT providers, CRM platforms
• Business Partners: When necessary to fulfill orders or provide services
• Affiliates & Locations: Across Fenix Parts, Fenix U-Pull and Fenix EV operations
• Legal Authorities: When required by law or to protect our rights
• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us is among the assets transferred
• Others, to fulfill the purpose for which you provide personal information. For example, if you ask us to share your information or a transaction with a repair facility, warranty company, family member, etc.
• With any other party disclosed by us when you provide the information or to whom you consent.

We do not sell your personal information to third parties.

When you interact with the Services, there are also third parties that may use automatic collection technologies to collect information about you or your device. These third parties may include:

• Advertisers, ad networks, and ad servers
• Analytics companies
• Your device manufacturer
• Your internet or mobile service provider
• Payment or security providers or vendors

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure systems and access controls
• Encryption of sensitive data where appropriate
• Regular monitoring and security reviews

However, no system is completely secure, and we cannot guarantee absolute security. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business and operational purposes
• Meet legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

To exercise your rights, contact us using the information below.

You can also:

• Unsubscribe from emails using the link provided
• Adjust cookies through your browser settings

8. Cookies, Web Beacons and Tracking Technologies

We use cookies, web beacons and similar technologies to:

• Enhance website functionality
• Analyze usage and improve performance
• Support targeted advertising and marketing

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
• Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those parts or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses by adjusting your browser settings or by contacting us (see Contact Us, below). Please note that some Services features may be unavailable as a result.

9. Third-Party Links

Our website and communications may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children's Privacy

Our Services are not intended for, and we do not knowingly collect any personal information from, individuals under the age of 18. If we learn we have collected or received personal information from a child under 18 years old without verification of parental consent, we will delete that information.

11. SMS / Text Messaging Terms

By providing your mobile phone number and opting in to receive SMS messages from Fenix Parts:

• Types of Messages: Order updates, delivery notifications, account alerts, promotions
• Frequency: Varies based on interaction
• Fees: Standard message/data rates may apply
• Opt-Out: Reply “STOP” at any time to any SMS message you receive, or contact our customer support team at the addresses or phone number listed below in Section 14. We’ll send a final confirmation message upon an opt-out request, but no other messages after that.
• Help: Reply “HELP” to any SMS message you receive, or contact our customer support team at the addresses or phone number listed below in Section 14.

Your phone number will be handled in accordance with this Privacy Policy. We do not share or sell phone numbers with third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12. Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including:

• Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information’s nature and processing purpose.
• Deletion. You may request that we delete personal data about you that we maintain, subject to certain exceptions under applicable law.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, or to appeal a decision regarding a consumer rights request, please contact us as set out below.

Nevada provides its residents with a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to the contact information listed below. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

13. International Data Transfers

Your information may be processed in the United States or other locations where we operate. We take appropriate measures to protect your data in accordance with this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Services constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, please contact: